Cancellation & Refunds Process

SwiftFP reserves the right to refuse or cancel any membership of SwiftFP. If SwiftFP refuses a new or renewing membership, you will be offered a refund subject to the SwiftFP refund policy. Refunds will not be provided for any membership that has been renewed from a prior year membership. All new orders are subject to the following terms.

New Memberships Ordered After April 15, Before November 1

• Cancellations received within 72 hours of membership purchase will be offered a complete refund minus a $150 service fee and any other applicable fees.
• Cancellations received within 30 days of purchase will receive a full refund minus a $150 service fee and any other applicable fees, such as but not limited to, training fees and any outstanding fees due to SwiftFP. There will be no refund issued for cancellations after 30 days.

New Memberships Ordered After November 1, but Before April 15

• Cancellations received within 72 hours of membership purchase will be offered a complete refund minus a $150 service fee and any other applicable fees.
• Cancellations received within 10 days of purchase will receive a full refund minus a $150 service fee and any other applicable fees, such as but not limited to, training fees and any outstanding fees due to SwiftFP. There will be no refund issued for cancellations after 10 days.

Service Fee

A $150 service fee will be applied to all cancellations, along with any other applicable fees. Refunds will be processed only after the cancellation request is reviewed and approved by SwiftFP.

Promotional Items

If you received free CPE credits at the time of purchase, these fees will be deducted when your refund is processed at a rate of $65.

How to Obtain a Refund

To initiate a refund request, you must complete the Cancellation & Refund Request Form with all necessary information to begin the review process. The form must include the company name, primary contact name, account number, address, order date, and reason for cancellation.

Submit the completed form and our team will review the request and process eligible refunds in accordance with our policy.

Specials

Refunds will not be issued for customers who took advantage of the Secure Your Software promotions under any circumstances. The discounted payment made to lock in the price is nonrefundable.